Help! Outlook lost all my data!
Synchronizing Outlook tasks to your iPhone or Android is dangerous. If you don’t do it right, you could lose everything. Worse, the steps are different for each situation. When clients ask for my help, I usually steer them toward safer solutions.
Many attempt the sync anyway.
A client recently emailed me with this tragic tale:
“You were very kind to warn that trying to sync Outlook with my Android might prove challenging. I set up Exchange to connect Outlook 2007 with Touchdown, and MS encouraged me to add my own domain name which I almost did.
Reluctant to let MS host my account I tried to restore the original setup. In what turned out to be a colossal error, I deleted the email address which I had added to the MS365 (MS exchange) account.
Instantaneously, I lost all of my contacts, my calendar and my tasks. The real salt in my wound was losing all of customization I had made via your TRO online training.”
Recovering from that data loss took many hours of hard, stressful work.
Why Does Outlook Lose Data?
Outlook is old technology, more than a decade old. Back in the day, they pioneered the idea of synching between computers and mobile devices. Their solutions were sometimes clunky, awkward, and looked suspiciously like the 1980s, but they did it. Unfortunately, Outlook still uses that same infrastructure to sync with your iPhone, Blackberry, or Android.
When you try to set up the sync, you’ll see strange [Click title for more...]
