Comments on: Case Study: How Do We Get “Fanatical Support?” http://www.priacta.com/troblog/2009/12/01/uncategorized/case-study-how-do-we-get-fanatical-support/ Practical Productivity Fri, 30 Dec 2011 21:35:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kip Pharr http://www.priacta.com/troblog/2009/12/01/uncategorized/case-study-how-do-we-get-fanatical-support/comment-page-1/#comment-10341 Kip Pharr Sat, 08 Oct 2011 06:19:52 +0000 http://www.priacta.com/troblog/?p=405#comment-10341 My programmer is trying to convince me to move to .net from PHP. I have always disliked the idea because of the costs. But he's tryiong none the less. I've been using Movable-type on a number of websites for about a year and am worried about switching to another platform. I have heard fantastic things about blogengine.net. Is there a way I can transfer all my wordpress content into it? Any kind of help would be really appreciated! My programmer is trying to convince me to move to .net from PHP. I have always disliked the idea because of the costs. But he’s tryiong none the less. I’ve been using Movable-type on a number of websites for about a year and am worried about switching to another platform. I have heard fantastic things about blogengine.net. Is there a way I can transfer all my wordpress content into it? Any kind of help would be really appreciated!

]]> By: Angela Bartels http://www.priacta.com/troblog/2009/12/01/uncategorized/case-study-how-do-we-get-fanatical-support/comment-page-1/#comment-2339 Angela Bartels Thu, 03 Dec 2009 00:12:07 +0000 http://www.priacta.com/troblog/?p=405#comment-2339 Kevin, Thank you for taking the time to write this detailed and well-written post. I sincerely apologize for the issues you experienced, as this is certainly not a standard customer experience at Rackspace. Our #1 priority at Rackspace is Fanatical Support, and a great customer experience. It is certainly the rule and not the exception. Unfortunately, your case was out of the ordinary and involved multiple groups and was somewhat complicated. The most powerful people at Rackspace are those that interact with our customers on a daily basis; we have the power to do what’s right for the customer always, and do not wait for our management chain. We do keep our contact information public, including our leadership. Our GM, Emil Sayegh, publicly responds to customers and posts his contact information freely, and frequently. You can reach him at emil.sayegh@rackspace.com or via Twitter @esayegh. All of our contact information is here as well: http://www.rackspacecloud.com/aboutus/contact. Send me an email angela.bartels@rackspace.com and I will give you a call right away so we can discuss further. Best, Angela Bartels The Rackspace Cloud Twitter @rackcloud angela.bartels@rackspace.com Kevin,

Thank you for taking the time to write this detailed and well-written post.

I sincerely apologize for the issues you experienced, as this is certainly not a standard customer experience at Rackspace. Our #1 priority at Rackspace is Fanatical Support, and a great customer experience. It is certainly the rule and not the exception. Unfortunately, your case was out of the ordinary and involved multiple groups and was somewhat complicated. The most powerful people at Rackspace are those that interact with our customers on a daily basis; we have the power to do what’s right for the customer always, and do not wait for our management chain.

We do keep our contact information public, including our leadership. Our GM, Emil Sayegh, publicly responds to customers and posts his contact information freely, and frequently. You can reach him at emil.sayegh@rackspace.com or via Twitter @esayegh. All of our contact information is here as well: http://www.rackspacecloud.com/aboutus/contact.

Send me an email angela.bartels@rackspace.com and I will give you a call right away so we can discuss further.

Best,

Angela Bartels
The Rackspace Cloud
Twitter @rackcloud
angela.bartels@rackspace.com

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