TRO Tech Support Options
Phone and Internet
For TRO Tech Support, the phone may be your best, fastest option. A remote Internet session is also only a call away.
Email Support
Email for help at any time. Our tech experts respond by phone or email ASAP.
Support Forum
Free TRO-related support from TROers. Includes help from our technicians.
TRO Coach Support
TRO Help from a TRO Coach
Get TRO relief and answers fast. Our experienced coaches are here to help.
TROG Bar Support
Support Forum
TROG Bar support from other Troggers, programmers, and coaches.
Other Support Options
Find the best Trog Bar support option for your situation.
Total, Relaxed, Organization
Total, Relaxed Organization
Relief in an hour. Power in a day. Permanent habits in 3 weeks. Relaxed control of your work. On-site, remote, or online training.
About Priacta
Our Mission and Values
Priacta's mission is to expedite the world's work. We're having fun in the process.
Careers at Priacta
Do our Values describe you perfectly? Want a full telecommuting position? Check out opportunities at Priacta.
TRO Technical Support
You're making the investment to get full control of your time and tasks. Don't let a technical problem bring you to a standstill. Our experts and technicians can't wait to help. "Hero" is part of their job description! (Really.) Phone, Internet remote connect, and support forum—you choose.
- TRO Premium Remote Training includes up to 10 hours ($690 value) Remote Tech Support for 30 days, starting with your first support/coaching call or email.
- TRO On-Site Training includes up to 10 hours ($690 value) Remote Tech Support for 30 days.
- Standard Remote Training includes one hour of Remote Coaching, which can be used two-to-one as up to two hours of Remote Tech Support instead.
- Additional Remote Tech Support can be purchased at any time. Just call the Priacta support line, and they will set you up when you start your call. Or and save time by ordering from our online store.
- Free Forum-Based Support is available 24/7. Get help from other TROers and Priacta experts as they are available. Click here.
Remote Tech Support Options
Phone
When a technical problem has already interrupted your work, phone support is usually your best option. Your technician can ask questions and get the process started while you are still on the phone. Click here for the number to call.
Internet
Remote connect assistance is available. This option starts with a phone call to a technician, who will quickly ascertain your needs and recommend a remote session. Our remote connect tools work behind almost any firewall.
Email
Remote Tech Support can also be started by email. This is sometimes an option for non-time-critical questions. Fire off an email with most of the details and a technician will call you back. Visit this page to submit a question now.
Support Forum (Free!)
Post your TRO-related technical issues (Outlook behavior, PDA support of TRO, etc.) to the Support Forum for help from other TROers. Our technicians regularly visit the forum, so you may get a good answer in a reasonable timeframe. Plus, the information helps everybody else in the future.
Disclaimer re: Technical Issues
There is a huge variety of computer hardware and software in the world. Priacta has identified tools and systems that work more reliably in our experience, and we recommend and support them regularly. Other tools might not be fully supported by Priacta or may take longer to support. We will try to identify these situations and notify you up front as they arise. Be aware that not every problem has a quick or happy solution, some problems cannot be resolved, and Priacta tecnicians are hired by the hour. Therefore, Priacta cannot guarantee a solution to every possible support issue. We reserve the right to decline to support any system or situation for any reason at any time. However, we will fully inform you of any issues, tradeoffs, limitations, answers, or problems we discover as we research your needs.